Take a moment out to read through our terms and conditions. As dry as it is, the fine print well help answer your questions prior to ordering with Esther Jane.
Esther Jane currently uses the Shopify payment gateway or Paypal as a means of payment for goods. Both are a safe way to pay with credit card details sent with the highest security encryption so you know you’re protected.
Upon receipt of funds, there is a 2-3 day handling period for domestic orders and a 5-7 day handling period on wholesale orders, prior to dispatch. Please don't hesitate to contact me if you wish to discuss other payment arrangements. We will do our best to accommodate your needs!
At Esther Jane we distribute products Australia wide. You can enjoy FREE SHIPPING Australia wide. If you wish to purchase outside of Australia, please get in touch with us prior to ordering.
Handling and packaging of goods are processed weekdays only. If you require these items sooner, please contact us to discuss further. Please ensure your shipping details are correct at checkout. You may change these details at any time providing the package has not left our premises for postage.
Returns & Refunds
At Esther Jane we we work hard to provide you with high quality products. If you are unhappy with an item simply contact us and send an email with all key information regarding your order including your concerns. You will receive email correspondence shortly after with further advice and procedures.
Returns must be:
- Made within 15 days from date of purchase
- Unused and without alteration
- Products must be returned as received including all original packaging.
In order for returns to be received in the same state they were shipped out in, please ensure all products are packaged well. The packaging of returns will be at the buyers cost. Unless the item is faulty and or varies greatly beyond its listed description we generally don't refund monies for goods purchased. We can however offer you store credit. If you are unhappy with your purchase, please contact us and list your concerns. We will respond to you as soon as possible with further advice. We will do our very best to keep our customers happy!
Please note: If you are not in receipt of either proof of purchase by means of order details or invoice and or the original packaging where applicable we are unable to accommodate a refund or store credit. Please understand our position in this matter. Esther Jane takes no responsibility for products that have been clearly damaged and are not defective, following purchase and receipt of goods.
Damages and faults
We ensure our high quality products leave our premises in the condition as specified in their listing. We take care in the packaging of our products prior to dispatch. We cannot take responsibility for any damages which may be caused by the shipping providers. It is your responsibility to request Registered Post for insurance of your item in order to eliminate any problems with the delivery process. This facility is NOT COVERED in our FREE SHIPPING Aust. wide offer. Single orders will be shipped as a letter in a cassette case and will not include tracking details.
I stand by my production process and the earrings quality and durability. Although the printing processes and materials are water resistant, we do not recommend bathing or swimming with them as this will reduce their lifespan. Should any purchases require repair due to a defect in materials or fabrication, it will be repaired free of charge. Depending on the circumstances the product may be repaired, replaced with the same product, or substituted with a product of comparable value.
In the case of a product substitution, Esther Jane is unable to guarantee that the exact same product or design can be provided due to the limited edition nature of our products or discontinued stocked items.
"Non Personal Information" is information that is not personally identifiable to you and that we automatically collect when you access our Website with a web browser. It may also include publicly available information that is shared between you and others.
"Personally Identifiable Information" is non-public information that is personally identifiable to you and obtained in order for us to provide you within our Website. Personally Identifiable Information may include information such as your name, email address, and other related information that you provide to us or that we obtain about you.
Information We Collect
Generally, you control the amount and type of information you provide to us when using our Website.
As a Visitor, you can browse our website to find out more about our Website. You are not required to provide us with any Personally Identifiable Information as a Visitor.
Computer Information Collected
When you use our Website, we automatically collect certain computer information by the interaction of your mobile phone or web browser with our Website. Such information is typically considered Non Personal Information. We also collect the following:
As a user of our Website, you may opt out of the use of the DoubleClick cookie for interest-based advertising by visiting the Ads Preference Manager.
Third Party Tracking Tools
We also use third party tracking tools to improve the performance and features of our Website. These third party tracking tools are designed to collect only Non-Personal Information about your use of our Website. However, you understand that such tools are created and managed by parties outside our control. As such, we are not responsible for what information is actually captured by such third parties or how such third parties use and protect that information.
We automatically receive information from your web browser or mobile device. This information includes the name of the website from which you entered our Website, if any, as well as the name of the website to which you're headed when you leave our website. This information also includes the IP address of your computer/proxy server that you use to access the Internet, your Internet Website provider name, web browser type, type of mobile device, and computer operating system. We use all of this information to analyze trends among our Users to help improve our Website.
How We Use Your Information
We use the information we receive from you as follows:
Customizing Our Website
We may use the Personally Identifiable information you provide to us along with any computer information we receive to customize our Website.
Sharing Information with Affiliates and Other Third Parties
We do not sell, rent, or otherwise provide your Personally Identifiable Information to third parties for marketing purposes. We may provide your Personally Identifiable Information to affiliates that provide services to us with regards to our Website (i.e. payment processors, Website hosting companies, etc.); such affiliates will only receive information necessary to provide the respective services and will be bound by confidentiality agreements limiting the use of such information.
We retain the right to collect and use any Non Personal Information collected from your use of our Website and aggregate such data for internal analytics that improve our Website and Service as well as for use or resale to others. At no time is your Personally Identifiable Information included in such data aggregations.
Legally Required Releases of Information
We may be legally required to disclose your Personally Identifiable Information, if such disclosure is (a) required by subpoena, law, or other legal process; (b) necessary to assist law enforcement officials or government enforcement agencies; (c) necessary to investigate violations of or otherwise enforce our Legal Terms; (d) necessary to protect us from legal action or claims from third parties including you and/or other Members; and/or (e) necessary to protect the legal rights, personal/real property, or personal safety of Wally & Lippa, our Users, employees, and affiliates.
Links to Other Websites
Our Email Policy
Our affiliates and we fully comply with national laws regarding SPAM. You can always opt out of receipt of further email correspondence from us and/or our affiliates. We agree that we will not sell, rent, or trade your email address to any unaffiliated third-party without your permission.
If you have any questions about our Privacy Practices or this Policy, please contact us.